Useful Information

Telephone: 01905 23808 Opening Times: Monday, Tuesday, Thursday and Friday: 0830 - 1700 | Wednesday: 0830 - 1915 | Saturday and Sunday - Closed

Epworth House Dental Practice

Useful information for healthy teeth and gums

At Epworth House Dental Practice, we value feedback from our patients and aim to continually improve our service. If there is information you feel would be useful to add to the list below, please let us know.
At Epworth House Dental Practice, we value feedback from our patients and aim to continually improve our service. If there is information you feel would be useful to add to the list below, please let us know.

Out of hours care and urgent treatment

If you have an urgent dental problem during surgery hours please telephone the surgery and we will arrange to see you as soon as possible.
If you require urgent treatment or advice outside surgery hours please telephone:
  • NHS 111
  • For serious dental emergencies patients are advised to contact their nearest A & E department
Patients having implant surgery should contact their surgeon directly using the telephone number given on their post-operative instruction sheet.

Prices

Private treatment prices
Payment options:
The practice accepts payment by cash, cheque,credit/debit card. The practice also operates a Practice Plan payment scheme to spread the cost of dental care.

Advice after extractions

Please click here to download advice sheet.
Please click here to view our FAQ's

Access

Parking

Cancellation policy

Confidentiality

Complaints

We hope you are entirely satisfied with your dental care and treatment and would be happy to recommend our service to others. If not please let us know so that we can try to rectify this and improve our service. You can request a copy of the practice complaints procedure from the Practice Manager.
If you are not happy with the response you receive from us, further advice can be obtained from:
 
For NHS Treatment:
Tel 03003112233
email: england.contactus@nhs.net
 
For Private Treatment:
Dental Complaints Service
Stephenson House
2, Cherry Orchard Road
Croydon
CRO 6BA
Tel 0845 120 540
www.dentalcomplaints.org.uk

Sugar Content in Foods

Spot Hidden Sugars and Keep Your Smile Sweet

Sugar Content in Foods

Useful organisations

Data protection privacy notice for patients

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

Information that we collect
We may collect the following information about you:

  • Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address
  • Information about your dental and general health, including
- Clinical records made by dentists and other dental professionals involved with your care and treatment
- X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
- Medical and dental histories
- Treatment plans and consent
- Notes of conversations with you about your care
- Dates of your appointments
- Details of any complaints you have made and how these complaints were dealt with
- Correspondence with other health professionals or institutions
  • Details of the fees we have charged, the amounts you have paid and some payment details

The Practice Owner Mr S J Thomas is responsible for keeping secure the information about you that we hold.

Our data protection officer ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

How we use your information
To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

We may share your information with the NHS and Payment Plan providers in connection with your dental treatment.

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.

Sharing information
Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

  • Your doctor
  • The hospital or community dental services or other health professionals caring for you
  • NHS payment authorities
  • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges
  • Private dental schemes of which you are a member.

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Keeping your information safe
We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers
 We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

We keep your records for 15 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.

Access to your information and other rights
You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
  • Stop using your information – for example, sending you reminders for appointments or information about our service
  • Supply your information electronically to another dentist.
If you do not agree
If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).
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